Support

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Published on Saturday, 05 March 2011 00:49

Written by Travis Howle

Netsweeper Inc. is committed to providing exceptional service worldwide. If you require assistance at any point during the installation, configuration, or use of any Netsweeper product, the Netsweeper Technical Support team is ready to help.

We encourage our customers to contact support through our Support Portal where partners and customers may submit requests or download our latest releases and software updates. Netsweeper customers area also permitted to contact Technical Support for assistance with any of our products through email, telephone or accessing our customer support portal as noted below.

Before you call Technical Support, please be ready with the following:

• Your Netsweeper Serial key.
• Physical access to the hardware (server) used in the filtering solution.
• Familiarity with your network's architecture or access to someone with this knowledge.
• The specifications of your server hardware.

Emails to Technical Support can be submitted 24 hours a day.

We will respond during regular business hours Monday through Friday, Eastern time. Telephone calls can also be made during regular business hours Monday through Friday.   

Email: JLIB_HTML_CLOAKING  

Telephone: (519) 826-5222

Support Portal: http://support.netsweeper.com/