Customer Support

Netsweeper Inc. is committed to providing exceptional service worldwide. If you require assistance at any point while using any Netsweeper product, the Netsweeper Technical Support team will be happy to help.

For further information please contact our help desk by clicking the button below.  Please note you must register for an account on the help desk, which will be validated in order to receive support.

NETSWEEPER HELP DESK

We encourage our customers to contact support through our Technical Support Website where customers may submit requests or download our latest releases and software updates. Netsweeper customers are also permitted to contact Technical Support for assistance with any of our products through email, telephone, or by accessing our customer support portal as noted above.

Before you call Technical Support, please be ready with the following:
• Your Netsweeper Serial key
• Physical access to the hardware (server) used in the filtering solution
• Familiarity with your network’s architecture or access to someone with this knowledge
• The specifications of your server hardware

Emails to Technical Support can be submitted 24 hours a day. We will respond during regular business hours Monday through Friday, Eastern time. Telephone calls can also be made during regular business hours Monday through Friday.  For priority 1 issues please call the 24/7 hotline listed in our technical support documentation.

If you are interested in implementing the Netsweeper solution please fill out the form below.

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For any other general inquiries please fill out the form below.

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