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Support

Netsweeper customers can contact Technical Support for assistance with any of our products through email or telephone.  Customers also have access to our Technical Support Web Site where you can download our latest releases and software updates, read our documentation or release notes, and stay informed about security advisories and product enhancements.

Contacting Support

Netsweeper Inc. is committed to providing exceptional service worldwide. If you require assistance at any point during the installation, configuration, or use of any Netsweeper product,  the Netsweeper Technical Support team is ready to help.

Before you call Technical Support, please be ready with the following:

• Your Netsweeper Serial key.

• Physical access to the hardware (server) used in the filtering solution.

• Familiarity with your network's architecture or access to someone with this knowledge.

• The specifications of your server hardware.

Emails to Technical Support can be submitted 24 hours a day. We will respond during regular business hours Monday through Friday EST. Telephone calls can also be made during regular business hours Monday through Friday.

Email: support@netsweeper.com

Telephone: 1-519-826-5222